Your personal information is completely safe with us

cx664 ("we", "us", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. We believe that your personal privacy is a fundamental right, and protecting it is one of our primary responsibilities.

This privacy policy explains in detail what information cx664 collects, how it is used, who it may be shared with, and what rights you hold over your own data. By using our service, you are considered to have agreed to this policy.

This policy applies to the cx664 website, mobile platform, and all associated services. Please read it carefully. If you have any questions, contact our support team.

When you open an account at cx664, we collect the following information:

• Full name and date of birth
• Email address
• Phone number (for bKash, Nagad, Rocket, Upay verification)
• Bank account details (for bank transfers)
• Username and password
• Residential address

To ensure platform security and prevent money laundering, we may request the following documents for identity verification:

• National ID (NID) or passport copy
• Recent utility bill or bank statement (for address verification)
• Proof of ownership of payment method

Details of every deposit and withdrawal transaction on cx664 are collected. This includes the transaction amount, payment method used (bKash, Nagad, Rocket, Upay, bank transfer), transaction time, and reference number. This information is necessary for account security and financial verification.

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser information and operating system
• Page visit history and session duration
• Cookie and local storage data
• Gaming activity logs (bets, wins, losses)

cx664 uses your information only for the following legitimate purposes:

• Account management: Registration, login verification, and ensuring account security.
• Transaction processing: Facilitating deposits, withdrawals, and bonus payments.
• Customer support: Providing assistance via 24/7 live chat and email.
• Fraud prevention: Identifying unauthorized access and suspicious activity.
• Legal compliance: Preparing reports in accordance with applicable laws and regulations.
• Service improvement: Conducting analysis to enhance the user experience.
• Communication: Sending relevant notifications, updates, and important information.
• Responsible gaming: Monitoring unusual gaming behavior and providing support.

We never sell your information to third parties or rent it out for advertising purposes.

Cookies are small text files stored in your browser. The cx664 platform uses cookies to keep login sessions active, remember your preferences, and verify security. Without them, it is not possible to operate the service properly.

• Essential cookies: For login sessions, security tokens, and necessary functionality.
• Performance cookies: To identify page load times and technical issues.
• Preference cookies: To remember language, display settings, and personal preferences.
• Analytics cookies: To understand user behavior and improve the service.

You can block or delete cookies from your browser settings at any time, though this may limit some platform functionality.

cx664 shares your personal information with third parties only in limited and specific circumstances:

Necessary transaction information is shared with the relevant payment gateways and banks to process bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely for completing transactions.

To operate the platform, we work with certain technology service providers (such as server hosting, cybersecurity, and game providers). Only the minimum information required for their designated tasks is shared with these partners.

If cx664 is required to disclose information as part of a valid court order, government authority directive, or legal process, it is obligated to comply. In such cases, we will always seek legal advice and attempt to protect your interests.

In the event of a company merger, acquisition, or asset sale, user information may be transferred. Before this occurs, we will notify you and you will be given the opportunity to choose your options under the new policy.

cx664 follows the highest industry standards to protect your information. Our security measures include:

• SSL encryption: All data exchanged between your browser and our servers is encrypted using TLS/SSL technology.
• Password hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
• Two-factor authentication: The option to enable two-factor authentication (2FA) for added account security.
• Regular security audits: Regular security reviews conducted by third-party experts.
• Data minimization: Only necessary information is collected and securely deleted when no longer needed.
• Access controls: Only authorized staff can access your information, and their activity is logged.
• Suspicious activity monitoring: Alerts are automatically triggered when unusual login attempts or transactions are detected.

Please note that no organization can guarantee 100% security on the internet. If you notice any suspicious activity, inform our support team immediately.

cx664 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Active account data: Complete information is retained for as long as the account remains active.
• Closed accounts: Certain information may be retained for a defined period after account closure for legal and financial reasons.
• Transaction records: Transaction records may need to be retained for an extended period in accordance with financial regulations.
• Technical logs: Generally kept for a short period and reviewed regularly.

Once the retention period ends, data is securely deleted or anonymized so that you can no longer be identified.

As a cx664 user, you have the following rights over your own information:

You have the right to know what information we hold about you and to receive a copy of it.

If any information in your account is incorrect, you can request that it be corrected.

Where there is no legal obligation to retain it, you may request that your information be deleted under certain circumstances. However, this may not be possible during an ongoing investigation or legal dispute.

You have the right to object to marketing communications or profiling.

You have the right to receive your information in a structured, machine-readable format and to transfer it to another provider.

cx664 is strictly not intended for anyone under the age of 21, and we never knowingly collect information from minors. Age is verified at the time of registration, and if a user is found to be underage, the account is closed immediately.

If you become aware that a minor has registered on our platform, please notify us immediately at [email protected]. We will verify that account and take the necessary steps.

cx664 services are available to users aged 21 and above only.

Our platform uses technology from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to operate games. These providers may have their own privacy policies. cx664 is not responsible for the data practices of these third parties.

If the cx664 website contains links to external sites, we take no responsibility for the privacy policies of those sites. We recommend reading their own policies before visiting them.

cx664 reserves the right to update this privacy policy at any time due to business needs, legal changes, or service improvements. For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By notifying your registered email address
• By updating the "Last Updated" date on this page

If you continue using the platform after any changes, you will be considered to have agreed to the new policy. If you do not accept the updated policy, you may choose to close your account.